TRAAKiT portable GPS tracking device

Q - What is the Global Positioning System?
A - The Global Positioning System (GPS) is a series of satellites in earth orbit funded by and controlled by the US Department of Defense. It is available to civilian users world wide as well as the military. The system was designed for and is operated by the US military. An alternative but complementary system called Galileo is currently being built by the European Union and the European Space Agency and is planned to be operational in 2013.

Q - What is GPS Tracking?
A - GPS Tracking is the term used to describe how the location of an object can be determined using GPS. A GPS receiver is used to talk to the GPS satellites at regular intervals and the location of the object is recorded within the GPS receiver. The GPS receiver can also send the location to a central computer using the mobile phone GSM/GPRS networks, satellite modem technology or radio waves, where it is stored and can be accessed over the internet with the use of a computer or mobile phone. Usually most GPS tracking systems can be viewed in real time and have a map in the background to easily display the current location of the person or object.

Q - Where can I buy TRAAKiT?
A - You can purchase this through this website or by calling our Customer Services on 01638 508838. Visit our on-line shop.

Q - Why should I buy the TRAAKiT?
A - TRAAKiT provides you with peace of mind knowing that your prized possession is where it is meant to be and alerting you when it is not. TRAAKiT is also portable and flexible. You can move your TRAAKiT easily from one prized possession to another at any time. One TRAAKiT can therefore cover a number of prized possessions.

Q - What is an Invisible Fence?
A - You would usually expect your prized possession to remain within a particular boundary and you may even build an actual fence to keep your prized possession in. Computers cannot deal with actual boundaries but they can deal with electronic ones. You can therefore create an electronic boundary via your computer, which we call an Invisible Fence, and which is stored on your TRAAKiT and on our computers. Your TRAAKiT and our computers can “see” the Invisible Fence as an actual fence even if you cannot.

Q - How long does my TRAAKiT’s battery last?
A - Each TRAAKiT contains a long life rechargeable battery. The battery life depends on which operating setting you choose. The shortest period is about a week and the longest about a month.

Q - Where is the best place to position my TRAAKiT?
A - The most important consideration is that your TRAAKiT has as good a view of the sky as possible in order to communicate with the GPS satellites. This does not mean that your TRAAKiT has to be in the open. It gets a good view even in a glove compartment or boot of a car, inside a container, inside a laptop bag etc. The best is to test by placing your TRAAKiT where you want and see if the location appears on your map and that you do not have a thunder cloud against it which denotes an invalid GPS fix.

Q - Can I put my TRAAKiT inside a building?
A - Yes but it may not work well, or at all, as a location tracker. It depends entirely on how good a view your TRAAKiT has of the GPS satellites. Try placing your TRAAKiT where you want and see if the location appears on your map. Your TRAAKiT will operate inside a building as a security device to detect movement.

Q - Why do I have to be outside to start my TRAAKiT Service?
A - You don’t but you do need to make sure that your TRAAKiT has as good a view of the sky as possible in order to communicate with the GPS satellites. To get your TRAAKiT Service up and running quickly, we do recommend placing your TRAAKiT outside (inside a plastic bag if it is raining). Once your TRAAKiT has received a satellite fix you can start setting up your TRAAKiT Service.

Q - Why is there a Service Charge for my TRAAKiT Service?
A - The Service Charge covers the cost of running our central computers that store the location data, determine when to send you SMS and email alerts, manage your TRAAKiT settings, the licence fees that we have to pay for the software that you need to run your TRAAKiT Service and the communication costs between your TRAAKiT and our computers and the costs of the SMS messages that we send to you. There are no other charges from us whatsoever whilst your TRAAKiT is being operated within the UK subject to our fair use policy as outlined in our terms and conditions. You can pay the Service Charge either monthly or annually in advance. There is a discount for paying annually. Additional charges will apply if you take your TRAAKiT outside the UK. Please call Customer Services on 01638 508838 for more details.

Q - What is the minimum Service Contract for my TRAAKiT Service?
A - The initial contract is 12 months. There is also an early termination charge applicable should you wish to cancel.

Q - Is my TRAAKiT waterproof?
A - No as the battery recharge port is not sealed so water could get into your TRAAKiT. You can protect your TRAAKiT outside simply by putting it inside a plastic bag.

Q - Will my TRAAKiT work anywhere in the World?
A - Yes but you will need to contact us first to set up an overseas account before you take your TRAAKiT abroad. When you receive your TRAAKiT, we have set it up only to operate in the UK. If you require coverage outside the UK please contact Customer Services on 01638508838

Q - Can I track people?
A - There is nothing to stop you using your TRAAKiT to track people. However, we do not support this or any covert tracking and any tracking of people that you do is entirely at your own risk. There are laws which you will need to follow and if we find that you are breaking these laws we will suspend your services and report you to the authorities.

Q - Can I track somebody else’s vehicle or belongings?
A - Yes BUT provided that you have their express permission. We do not support covert tracking and any covert tracking that you do is entirely at your own risk. There are laws which you will need to follow and if we find that you are breaking these laws we will suspend your services and report you to the authorities.

Q - What is the standard warranty on a TRAAKiT?
A - 12 months.

Q - Can I travel with my TRAAKiT on an Aeroplane?
A - No, it is illegal to use cellular devices which incorporate GSM/GPRS technology that transmit wireless signals whilst in flight. You cannot switch off your TRAAKiT and it does not have a flight mode setting either. You must make sure your TRAAKiT’s battery has run out of power well before you board an aircraft

Q - What is the accuracy level of TRAAKiT?
A - Typically, GPS locations can be calculated in normal operating conditions within 5 metres.

Q - Can I connect it directly to my vehicle battery?
A - Yes, we supply an in-car charger in your package which can be used to charge your TRAAKiT from your vehicle.

Q - Can I hard wire my TRAAKiT into my vehicle?
A - Yes if you want but you will then be losing your TRAAKiT’s portability and flexibility. If you want to hard wire your TRAAKiT to your 12 volt DC battery, then you will need to purchase an in-car charger extension, remove the male coupling and connect the wires to your battery. You can then connect your TRAAKiT using the in-car charger that we supply. DO NOT CONNECT your TRAAKiT directly to the battery. Your TRAAKiT batteries are 5 volt and our in-car charger takes care of the voltage drop. You should get an electrical professional to do this for you. Getting it wrong will invalidate any warranties.

Q - How do I fasten my TRAAKiT onto my prized possessions?
A - We supply some hook and loop fasteners with your TRAAKiT that you can use. These fasteners are not suitable for fixing directly to animals and we do not provide an attachment for fixing your TRAAKiT to animals. In most cases, we expect that you can place your TRAAKiT somewhere that does not require fixing, for example, under a seat, inside a glove compartment, inside a bag, etc.

Q - Do I need to download any software to make my TRAAKiT work?
A - No there are no software downloads required. We provide you with your own personal access to our computers where the software resides. You will need to have Internet Explorer 7.0 loaded on to your computer for the best results.

Q - The package with my TRAAKiT arrived with the seal broken, what do I do?
A - As detailed on the security seal please contact Customer Services on 01638 508838

Q - Do I need a PC to set up and operate my TRAAKiT?
A - No, but you do need access to one to set up your TRAAKiT. You should also have access to one if you want to get the full benefit from operating your TRAAKiT. You can have limited control using your mobile phone only.

Q - What equipment do I need to set up and operate my TRAAKiT?
A - A PC (or access to one) with internet access, a mobile phone registered in the UK, and preferably Internet Explorer 7.0.

Q - Why choose TRAAKiT as the name for the service?
A - We wanted something that describes what we provide, that could be trade marked and is catchy. TRAAKiT just does that. We did consider Track It, Trakkit, Tracit and Trak-It to name some but rejected all these for a variety of reasons.

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